When your order has been successfully registered by us, you will receive a confirmation. After this, the order will be processed and shipped. The order will take approximately 1 to 5 business days to arrive, unless otherwise indicated. Because our products are assembled per order and external factors come into play, delivery time may vary. We will only ship products when payment has been successfully processed.
All our orders are shipped by parcel post. When your order is shipped, you will receive a Track & Trace code. For shipping, we work with the following delivery services:
Delivery within the Netherlands:
DHL standard shipping (1-2 days) EUR 4.79 and free shipping above EUR 55*
Delivery to Belgium and Germany:
GLS standard shipping (2-3 days) EUR 6.66 and free shipping above EUR 55*
Delivery to Australia, Denmark, France, Luxembourg, UK:
GLS standard shipping (2-3 days) EUR 8.10 and free shipping above EUR 55*
Delivery to Czech Republic, Hungary, Italy, and Poland:
GLS standard shipping (3-4 days) EUR 12.10 and free shipping above EUR 130*
Delivery to Portugal, Ireland, Slovakia, Slovenia, Spain, Sweden, Switzerland:
GLS standard shipping (3-4 days) EUR 14.75 and free shipping above EUR 130*
Delivery to other European countries (not mentioned above):
GLS standard shipping (3-5 days) EUR 27.50 and free shipping above EUR 200*
Delivery outside Europe:
PostNL standard delivery EUR 51.35
*amount after deducting coupons and discount promotions.
You can change your delivery address on your personal FITSHE account at least 7 days before your next order. We will then make sure your order moves with it.
Hardly ever at home? No problem! You can specify an alternative delivery address, so that you can receive your order at work, for example. Alternatively, after your first delivery attempt you can use your Track & Trace code to change the address and time of delivery or have the parcel taken to a DHL Parcelshop.
Rarely, an order is not delivered to you within the specified delivery time. In exceptional cases, something may have gone wrong with the delivery. We advise you to check via Track & Trace whether your order has already been offered at your doorstep. If you have not received a Track & Trace code after your order, please contact our customer service at firstname.lastname@example.org. Please note: you will only receive a Track & Trace code once we have handed over your package and everything has been properly processed by DHL.
If your package is returned to us due to an incorrect or incomplete address, you are responsible for the shipping cost to have your order redelivered to the correct address. We are not responsible for the loss of your order if the address you have provided is incomplete or incorrect.
Did something go wrong with the shipping of your package? If you send an email to email@example.com we will get it resolved as soon as possible.
Are you ordering from abroad? Please note that delays may be imposed by the country’s customs clearance. Any fees imposed by customs are the sole responsibility of the buyer.
Our customers have a right to a quality product, and if an item is broken through no fault of your own, we are happy to resolve it as quickly as possible. Please contact our customer service team at firstname.lastname@example.org.
Our shipping packaging is biodegradable, so you can recycle it!