Complaints

We are initially sorry that you have landed on this page. Customer service is high on our list, but we sometimes make mistakes too. Of course we will repair this as quickly and as best as possible. We try to tell you as best as possible how we want to do that:

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1. Make your complaint known to us
Tell us clearly what is going on and what we can do for you to resolve the complaint.

2. Preferably by email
In order to properly handle your complaint, we ask you to email the complaint. We don’t do this
to pass the complaint off, but to be able to take a good look at it and come up with a good solution.
We really look at it as quickly as possible and we handle complaints immediately after you email us.

3. Information flow
We will inform you about the status of the complaint. Sometimes something is resolved quickly and sometimes it takes a little longer. There is always a solution! We take your complaint very seriously. You will in any case receive within 7 working days after receipt of the complaint a substantive response from us.

4. Solution
We ensure that we offer you a suitable solution within our power and regulations, you can rely on that!

5. Customer
The customer is our number 1 priority! We want nothing more than a satisfied customer for now and the future!

The best way to contact us for your complaint is by mail: info@fitshe.com

You can always call us, but our customer service will soon ask you to email your complaint, see the explanation above. But you are always welcome to call if you prefer: 020 303 87 40