Oops, we did it wrong!

I’m sorry that you’ve landed on this page. Good customer service is very important to us, but we sometimes make mistakes. Of course, we want to correct this as soon as possible. Here’s how;

MAKE YOUR COMPLAINT KNOWN

Tell us clearly what is wrong and what we can do for you to resolve the complaint.

PREFERABLY BY EMAIL

In order for us to handle your complaint correctly, we ask that you email it to us. We don’t do that to dismiss your complaint, but so we can take a good look at it and come up with a solution as soon as possible.

INFORMATION FLOW

We will inform you of the status of your complaint. Sometimes something is resolved quickly and sometimes it takes a little longer. There is always a solution! In any case, you will receive a substantive response from us within 7 working days of receiving your complaint.

THE SOLUTION

We will make sure that within our power and regulations, that we provide you with an appropriate solution. We promise.

THE CUSTOMER

As a customer, you are most important to us. We would therefore like you to be happy, now and in the future. If you have a complaint, please contact us at info@fitshe.com. You can also call us, but our customer service will always ask you to send your complaint by e-mail. You can reach us at 020 303 87 40.